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Legal

Privacy Policy

Legal entity: PT. Solusinya Teknologi Indonesia
Effective from: January 1, 2026

PT. Solusinya Teknologi Indonesia (“AXIRA”, “We”, or “the Company”) is committed to protecting your privacy and Personal Data in accordance with Law Number 27 of 2022 on Personal Data Protection (“PDP Law”) and applicable laws and regulations of the Republic of Indonesia. This Privacy Policy explains how We collect, use, disclose, store, protect, and destroy Personal Data obtained through our website, consultation forms, email, and other official communication channels.

Scope

This Policy applies to all Personal Data processed by AXIRA through the website and business communications conducted by prospective clients, clients, partners, vendors, and other parties that interact with Us. This Policy does not apply to third-party sites, services, or platforms that may be linked from Our website.

Definitions

In this Privacy Policy:

  • Personal Data means data about an individual who is identified or identifiable, either alone or in combination with other information, directly or indirectly.
  • Data Subject means the individual to whom Personal Data is attached.
  • Processing means any activity performed on Personal Data, including collection, recording, storage, use, disclosure, transfer, and destruction.
  • Personal Data Controller is the party that determines the purpose and control of Personal Data processing.
  • Personal Data Processor is the party that processes Personal Data on behalf of the Personal Data Controller.

Data We Collect

We may collect the following Personal Data:

  • Full name.
  • Company name.
  • Corporate email address.
  • Phone number or other contact details if provided.
  • Job title or role.
  • Category of services of interest.
  • Content of messages, needs, or requests you submit.
  • Technical and usage data, such as IP address, device type, browser, access logs, cookies, and site activity information where such features are used.

Processing Purposes

We process Personal Data for legitimate, specific, and relevant purposes, including:

  • Responding to consultation requests and business communications.
  • Evaluating service needs and fit.
  • Preparing proposals, contracts, and follow-ups for cooperation.
  • Delivering services, support, and internal administration.
  • Managing site security, audits, and legal compliance.
  • Improving service quality, systems, and user experience.

We process Personal Data based on one or more of the following legal grounds:

  • Consent from the Data Subject, where required.
  • Necessity for the performance of an agreement or pre-contractual steps.
  • Legitimate interests in conducting business operations, maintaining security, and improving services.
  • Legal obligations that We must fulfill.

Data Disclosure

We do not sell your Personal Data. We may only disclose Personal Data to:

  • Internal personnel who require access for operational purposes.
  • Third-party service providers assisting with hosting, email, security, analytics, or other business functions, subject to adequate confidentiality and data protection obligations.
  • Competent authorities when required by law or a valid order.
  • Other parties in the context of restructuring, mergers, acquisitions, or other corporate transactions, to the extent permitted by law.

International Transfers

Where Personal Data is transferred outside the territory of Indonesia, We will ensure the transfer is carried out in accordance with the PDP Law, including applying adequate protections, a valid transfer basis, and appropriate contractual arrangements.

Data Retention

We retain Personal Data for as long as necessary to achieve the processing purposes, fulfill legal obligations, resolve disputes, conduct audits, and meet legitimate business needs. After it is no longer required, Personal Data will be deleted, anonymized, or securely destroyed in accordance with Our internal retention policy.

Data Security

We implement reasonable technical and organizational measures to protect Personal Data, including access controls, internal controls, and system protections. However, no method of electronic transmission or storage is entirely secure.

Security Incidents

In the event of a failure to protect Personal Data, We will handle, mitigate, and notify in accordance with applicable legal requirements. We may also implement internal corrective measures to prevent similar incidents.

Your Rights

Under the PDP Law, you may have the right to:

  • Obtain information about the processing of your Personal Data.
  • Access and obtain a copy of your Personal Data.
  • Update or correct inaccurate Personal Data.
  • Withdraw consent for processing based on consent.
  • Object to, restrict, or request cessation of processing under certain circumstances.
  • Request deletion or destruction of Personal Data in accordance with applicable law.
  • File a complaint and/or pursue legal remedies for alleged violations.

Cookies

Our website may use cookies and similar technologies for basic site functionality, analytics, and improving user experience. You may configure your browser to reject cookies, though some site features may not function optimally as a result.

Policy Updates

We may update this Privacy Policy from time to time. The latest published version will be effective from the date of publication on this page.

Contact

Questions regarding this Privacy Policy may be directed through the official contact channels available on the AXIRA website.